| HELP
Welcome to our help page. We've listened to your feedback and have made
it easy to find the information you're looking for. This page is broken
down below into the following categories: Top Questions
Asked, Ordering, Shipping,
Returns and Miscellaneous.
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| TOP QUESTIONS ASKED |
| What are your shipping fees? |
|
Order Total
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FedEx Ground
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FedEx 2 Day
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FedEx Standard Overnight
|
|
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Delivery in 5-7 Business Days
|
Delivery in 2-3 Business Days
|
Delivery by Next Business Day
|
|
1 item
|
Free
|
$18.95
|
$28.95
|
|
2 items
|
Free
|
$20.95
|
$30.95
|
|
3 items
|
Free
|
$22.95
|
$32.95
|
|
4 items
|
Free
|
$24.95
|
$34.95
|
|
5+ items
|
Free
|
$26.95
|
$36.95
|
|
We're also proud to offer international shipping. Please click here for our international shipping rates. Remember, shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information. |
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When will my order be shipped? When will it arrive?
|
If your order was placed Monday thru Thursday it will be shipped the same
day or the day after. If your order was placed on Friday prior to 3:00pm
PST, the order may be shipped the same day, if not it will be shipped on
Monday. You will receive an e-mail confirmation once your order has shipped.
Prior to checking out, you will see several estimated arrival dates, depending
on the type of shipping you select. |
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|
What's the status of my order? How do I track my order?
|
Once you have placed an order, you can check on its status at any time.
To track your order from this page, click here. Once
an order has shipped, you will receive a shipment confirmation email that
will contain your tracking information. |
Do you offer Gift Certificates?
|
Yes, we do! Gift Certificates can be ordered in any amount. They are sent
via e-mail to any individual with a valid e-mail address. The recipient
of a Gift Certificate will receive an e-mail with a Gift Certificate code
redeemable only on our website. Click here
for more information. |
|
|
| Will my credit card be charged immediately? |
No. Your credit card will not be charged until your order is shipped.
When you enter your credit card information on the final review page, we'll
give you an order confirmation number. You will also immediately receive
an e-mail confirming that your order has been received. We will send you
another e-mail to notify you when your order has been shipped and we've
charged your credit card. |
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|
| ORDERING QUESTIONS |
Do you offer Gift Certificates?
|
Yes, we do! Gift Certificates can be ordered in any amount. They are sent
via e-mail to any individual with a valid e-mail address. The recipient
of a Gift Certificate will receive an e-mail with a Gift Certificate code
redeemable only on our website. Click here
for more information. |
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|
Why should I become a registered user?
|
QUICK CHECKOUT: Super fast and easy checkout process
since all of your info is already saved.
E-MAIL OFFERS: With your permission, we'll send you news about
our latest styles, sales and exclusive online offers.
ADDRESS BOOK: Save shipping addresses for yourself, your friends
and your family in your personal address book.
Click here to register now.
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How do I change or cancel an order?
|
To cancel or change order you recently completed, simply go to this
page, log in and then click "cancel order." If for any reason
you would like to change your order, please contact our Customer
Service Department as soon as possible. We will make every effort to
accommodate your request. However, please keep in mind our system is designed
to fulfill orders as quickly as possible. As a result, we cannot cancel
or change an order once it has entered the shipping process. |
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What are my payment options?
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We accept Visa, MasterCard, American Express, PayPal and our online Gift
Certificates. |
|
|
| Are purchases on this website really tax free? |
Yes - we collect sales tax only in states where we have a physical presence.
Currently, sales tax only applies to the state of California. |
|
|
| Is ordering over the internet secure? |
Yes. Secure Socket Layer (SSL) encryption is used for every transaction
in order to ensure that your order is secure. SSL encrypts the transmissions
from our ecommerce servers as well as your computer. SSL encryption works
by forming a matched pair with the transmission from your computer transmission
and our server, so that only data to and from these sources can be valid. |
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|
| SHIPPING QUESTIONS |
| What are your shipping fees? |
|
Order Total
|
FedEx Ground
|
FedEx 2 Day
|
FedEx Standard Overnight
|
|
|
Delivery in 5-7 Business Days
|
Delivery in 2-3 Business Days
|
Delivery by Next Business Day
|
|
1 item
|
Free
|
$18.95
|
$28.95
|
|
2 items
|
Free
|
$20.95
|
$30.95
|
|
3 items
|
Free
|
$22.95
|
$32.95
|
|
4 items
|
Free
|
$24.95
|
$34.95
|
|
5+ items
|
Free
|
$26.95
|
$36.95
|
|
We're also proud to offer international shipping. Please click here for our international shipping rates. Remember, shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information. |
|
|
| What's the status of my order? How do I track my order? |
Once you have placed an order, you can check on its status at any time.
To track your order from this page, click here.
Once an order has shipped, you will receive a shipment confirmation e-mail
that will contain your tracking information. |
|
|
When will my order be shipped? When will it arrive?
|
If your order was placed Monday through Thursday it will be shipped the
same day or the day after. If your order was placed on Friday prior to 3:00pm
PST, the order may be shipped the same day; if not it will be shipped on
Monday. You will receive an e-mail confirmation once your order has shipped.
Prior to checking out, you will see several estimated arrival dates, depending
on the type of shipping you select.
NOTE: For consumer protection, all orders are subject for review. On occasion,
this may cause a slight delay in processing your order. Your patience is
greatly appreciated. |
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|
| How do I know that my order has been shipped? |
When your order has been shipped, we will send you an e-mail with your
tracking number and a link to where you can track it online. |
|
|
What countries do you ship to? What about duties?
|
We're proud to offer international shipping. Please click here for our international shipping rates. Remember, shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information. |
|
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| Do you ship to PO boxes or APO/FPO addresses? |
For security reasons, we do not currently ship to P.O. boxes or APO/FPO
addresses. |
|
|
| If I send my package as a gift, will the recipient receive the
invoice? |
Yes. If you would like us to remove the invoice from the package, please
send us an e-mail immediately after your order is placed by using this
form. |
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|
| RETURNS & EXCHANGES |
| What is your return/exchange policy? |
We guarantee our merchandise to be free of manufacturing defects and
will accept any defective item for refund or exchange. Unwashed, unworn,
unused or defective merchandise may be returned within 30 days after purchase
for an exchange or refund. Merchandise received after 30 days
will only be accepted at our discretion for an online store credit.
We will only refund shipping charges if we sent the wrong item or the
item sent was defective. If you are making an exchange because you would
like a different size, style or color, you will be charged for shipping
on your exchange. The return/exchange value is determined by the last
retail price of the item.
Please note merchandise purchased from other retailers, including department
stores or specialty stores must be returned to the store from which it
was originally purchased, and is subject to the return policy of the originating
retailer.
Please use the most economical shipping method for your return. Due to
security constraints, we cannot reimburse you for an amount greater
than your purchase amount.
Returns & Exchanges will only be accepted with a completed return
form. Log into your account, click on "View
Order" and on the following page click on the "Return or Exchange
Items" link. Follow the easy steps, print the final page and include
it in your return box. All returns must have the Invoice in order to process
the return.
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Where do I ship my return or exchange?
|
Returns and exchanges must be mailed to the address on our return form
and you must use our return form to properly process your return/exchange.
Go here, click on "View Order" and
on the following page click on the "Return or Exchange Items" link. Follow
the easy steps, print the final page and include it in your return box. |
|
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How should I ship my return or exchange?
|
Pack and seal your box securely, in the original packaging if possible.
To be properly processed, your return/exchange must include a completed
return form. Go here, log in, click
on "View Order" and on the following page click on the "Return or Exchange
Items" link. Follow the easy steps, print the final page and include it
in your return box. You should ship your return/exchange with a carrier
who will provide your package with a tracking number to ensure that your
package does not get lost. Packages must be returned prepaid. We do not
accept COD. |
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When will my credit card be refunded?
|
Once your package has been received, your refund or exchange will be processed
within 5-7 business days. If there is a refund due, a credit will be issued
in the original form of payment.
The credit may not show up until your credit card's next monthly billing
cycle. You will be notified via e-mail when this transaction has taken
place. Please note that your banking institution may require additional
days to process and post this transaction to your account once they have
received the information from us. |
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|
| MISCELLANEOUS QUESTIONS |
Do you have a size chart?
|
Yes, click here to view our size chart. |
|
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Where can I find a store near me that carries your products?
|
Searching for a store near you that sells our products is easy, just go
to our Store Locator page. |
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Can you tell me when new products or special promotions are announced?
|
Yes. Simply register with us
and you will be eligible to receive e-mail updates on new products, sales,
events and other special announcements. Click
here to get started. |
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What is the Address Book and how do I use it?
|
Being a registered user offers you faster checkout since you won't have
to re-enter your credit card or shipping and billing information. When you
place an order that information will be filled in automatically. Also, registering
makes gift giving simple. Your family and friends' information can be saved
in your Address Book, so you avoid typing in their information each time
you send a gift. Click here
for more information. |
|
|
Are the products on the website the same as in the
stores? |
Yes. Although our website may have a different assortment than a store
in your area, the products are the same. To find a store in your area, visit
our Store Locator page. |
|
|
| I bought your product on eBay, is it authentic? |
We have been getting complaints from customers who have purchased on
eBay (or other auction/web sites) in regards to counterfeit products. To
ensure you're not buying a counterfeit product, we suggest you shop on our
website or from one of our authorized retailers. |
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| Is my personal and credit card information safe on your website? |
Yes. We've taken several steps to ensure all information received from
our online visitors is secure from unauthorized access and use. All transactions
are completed on a secure server. In secure mode, your computer and our
server send data back and forth in an encrypted format. |
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|
| What is your privacy policy? |
We will never share your e-mail address or personal information with any
third parties. Any information collected on this website will be used for
fraud control, order verification or internal marketing purposes only. For
more details on our privacy policy, click
here. |
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